We highly recommend to contact integration platforms to figure out what metrics they can extract. Sometimes integration platforms don't have certain metrics out of the box, so it's better to contact them.
More integrations to Zendesk
I don’t know anyone who wouldn’t like Zendesk. It's the number one tool for customer service. Do you know what could potentially make your life even better? Automation! Integrate Zendesk with your entire tech stack to increase your efficiency.